LONDON — Facebook’s WhatsApp faces a complaint from European Union consumer groups who say the chat service has been unfairly pressuring users to accept a new privacy update in what it calls a breach of the bloc’s regulations.
Many WhatsApp users switched to other chat apps like Signal and Telegram because of privacy concerns when the update was rolled out earlier this year because of concerns the changes would give Facebook access to more information on users.
BEUC and consumer rights groups from eight member countries filed the complaint to the EU’s executive Commission and the bloc’s network of consumer authorities.
WhatsApp said the complaint is based on a misunderstanding of the update’s purpose and effect and would welcome the opportunity to explain it to the BEUC.
“Our recent update explains the options people have to message a business on WhatsApp and provides further transparency about how we collect and use data,” WhatsApp said in a prepared statement. “The update does not expand our ability to share data with Facebook, and does not impact the privacy of your messages with friends or family, wherever they are in the world.”